Projects may disappear in one of the following cases. (1) You have been removed from the project team; (2) Project owner has finished the project and decided to put it into the archive; (3) The subscription of the project owner has expired and their account has been suspended.
By inviting you to a project Administrator is creating a new account. ID of the account is the same as the e-mail address of the invitation’s recipient. That is very important if you have several mailboxes or any aliases set on your account (e.g. email@example.com and firstname.lastname@example.org may lead to the same mailbox but are considered different IDs in AdminProject).
We will respond to your support request within 24 hours, except weekends and holidays. At the moment we provide support via e-mail and our social media accounts. Telephone support will be available in near future.
Go to the login page and click on the I can’t get in! link. Then type in your email address and click Let’s go button. It is important to provide the same email address you used to login. You will receive an email with a link which resets your password. Click it and you will be redirected to a profile page where you can set up a new password.