I can’t see my project.

Projects may disappear in one of the following cases. (1) You have been removed from the project team; (2) Project owner has finished the project and decided to put it into the archive; (3) The subscription of the project owner has expired and their account has been suspended.

I accepted an invitation but can’t log in

By inviting you to a project Administrator is creating a new account. ID of the account is the same as the e-mail address of the invitation’s recipient. That is very important if you have several mailboxes or any aliases set on your account (e.g. john.smith@company.com and johnsmith@company.com may lead to the same mailbox but are considered different IDs in AdminProject).

I haven’t received an invitation.

If you are expecting an invitation to a project space but didn’t get any, look for it in your junk/spam folder on your e-mail account.

What is your support response time?

We will respond to your support request within 24 hours, except weekends and holidays. At the moment we provide support via e-mail and our social media accounts. Telephone support will be available in near future.

I have lost/forgotten my password.

Go to the login page and click on the I can’t get in! link. Then type in your email address and click Let’s go button. It is important to provide the same email address you used to login. You will receive an email with a link which resets your password. Click it and you will be redirected to a profile page where you can set up a new password.