This page contains answers to most commonly asked questions which we hear on various channels.
We keep expanding our FAQ section. We’ll gladly help you with your questions and issues. Don’t forget to check out our User Guide.
By inviting you to a project Administrator is creating a new account. ID of the account is the same as the e-mail address of the invitation’s recipient. That is very important if you have several mailboxes or any aliases set on your account (e.g. firstname.lastname@example.org and email@example.com may lead to the same mailbox but are considered different IDs in AdminProject).
Projects may disappear in one of the following cases. (1) You have been removed from the project team; (2) Project owner has finished the project and decided to put it into the archive; (3) The subscription of the project owner has expired and their account has been suspended.
Go to the login page and click on the I can’t get in! link. Then type in your email address and click Let’s go button. It is important to provide the same email address you used to login. You will receive an email with a link which resets your password. Click it and you will be redirected to a profile page where you can set up a new password.
If you are expecting an invitation to a project space but didn’t get any, look for it in your junk/spam folder on your e-mail account.